Step 1 – How to Troubleshoot You may be surprised that we start by acknowledging that things can and will go wrong. But we believe it is best to be honest and proactive. As with all new skills, you are going to get frustrated while learning to program. Here are a few tips that may help you work through the frustration and solve many of your own problems. Language Learning Do not forget you are effectively learning a new language, or even languages depending on which lessons you try. You will not be fluent in twenty minutes. But you can expect to start building your skills to the point where you can complete simple tasks, progressing into more difficult situations. When you are presented with new code, it’s important that you take the time to really understand it. If you whip through the lessons cutting and pasting code snippets you may end up with a program that runs, but you will not understand it, nor will you be able to generalize the skills and write your own programs. Once you’ve got something that works, try making a backup copy and then changing things in your code one at a time. If you can predict the effect that your changes will have, you have a good understanding of what is going on. When you are surprised by the effect of a change, you have an opportunity to learn something new. When you’ve got something that doesn’t work, make a backup copy and then try eliminating things that you don’t understand. What is the simplest version that you can get to work? Once you have that version, you can try adding in new code, one thing at a time. Search Engines If you run into difficulties when writing computer code the great news is that the answer to almost any problem can be found online. Computer programmers constantly seek and give help on forums and mailing lists, and the questions and subsequent answers are readily available. This means the Internet is usually your best resource for finding help. If you run into a problem, the first thing you should do is type your problem into a search engine. More often than not someone has already asked your exact question, and other people have provided a range of answers. You might even find entire websites dedicated to solving your particular problem. When you are just starting out, it is very unlikely that you will come across a problem that no one has encountered before. Likewise, if you encounter an error message that you don’t understand, cut and paste that error message into a search engine and surround it with quotation marks. Typically you will find dozens of explanations for why this error appeared and how to fix it. The more specific that you can be about your problem, the better the results you will find. Don’t be discouraged if you don’t find the answer on your first search. Rephrase the search terms and try again. Forums If you’ve Googled it, Yahoo’d it, and tried various combinations of teas, coffees and energy drinks to no avail, you’re going to need to ask for help. There are many Internet forums and mailing lists to which you can turn. At the time of writing, our favourite forum for general programming questions is Stack Overflow. There is also Tutor, a mailing list where people who are learning Python can ask questions, and people who are interested in teaching Python can answer them. If you are learning another language or skill, chances are there is a similar forum online dedicated to it. Try a search engine to locate the one that is best for your needs. At any given time there are swarms of friendly, knowledgeable people just waiting to answer your question. If you post your problem in a courteous manner, with a little bit of luck you will have a solution within a couple of hours. Keep in mind that it is bad form to post a question in more than one place in quick succession. It may not be the instant gratification we’ve come to expect, but don’t forget, these people are volunteering to help you, and most probably if you’re desperate enough to ask for help, you could use a few hours away from the keyboard anyway. Go for a walk, take a nap, or do something else to clear your mind and some new ideas will come to you. Asking Good Questions Clarity and specificity are your friends when it comes to asking for help on a forum. The old FAQ page on Stack Overflow’s website is great reading for anyone looking to ask a question about programming online. Even if you do not use the Stack Overflow forums, the messages here are essential. Remember, the people who read forums and offer their expertise are busy; make it easy for them by carefully thinking out your problem before you ask. Likewise, make sure you are asking a specific question to a narrowly defined problem. For example, don’t post something like: “Why won’t my code work?” Instead, try: “Why am I getting a syntax error when I try to Push a value into an Object?” Always post the relevant section of your code (and only the relevant section of your code) along with your question. If possible, remove any unnecessary bits that are not immediately relevant to the question to make it easier for experts to help you solve your problem. If the answer you get does not do the trick and you are still stuck, be polite and try rephrasing the question. Remember, don’t bite the hand that feeds you; these are volunteers and they’re trying to help you! Debugging When fixing problem code, systematically change one thing at a time and retry your program after each change. Often if you make three or four changes before retrying the program, you will solve one issue, but cause another one. This is frustrating and confusing. By changing one thing at a time and making sure it works before moving on, you will prevent a lot of confusion. It also helps to make notes of the things that you have tried, and of the solution when you find one. The more time that you spend programming and debugging, the more familiar various kinds of errors will become. Leave a Comment on Lessons Sometimes the problem is on our end. We do our best to make sure errors don’t creep in our lessons, but mistakes do happen. If you’ve looked over the problem and are convinced we’ve made a mistake, or that no matter what you try you cannot get the lesson to work, post a comment on the lesson. We’ll take a look and see if we can figure out what’s gone wrong. Sometimes its a typo on our end. Sometimes our explanations could use a bit of beefing up. Either way, you’re likely not the only one having trouble. And we don’t want that, so let us know! Other Resources As you’re working through the tutorials here, you will want to have a few key resources open in your browser. Until you become familiar with the programming languages that we’re using, it is nice to have a few different introductory treatments to look at. There are many good online resources like the ones listed below, which are great for Python and HTML learning. Other programming languages have equally valuable sets of introductory texts and websites which you can find online. Python for Non-programmers LearnPython.org This tutorial offers in-browser coding windows. Non-Programmer’s Tutorial for Python 2.6 W3 Schools HTML Tutorial As you proceed (or if you already have some programming experience) you’ll probably prefer more general references like: Python for Programmers Python documentation page Python tutorial Python library reference Pilgrim, Dive into Python We also like to have a few printed books ready-to-hand, especially Lutz, Learning Python Lutz, Programming Python Martelli, Ravenscroft and Ascher, Python Cookbook Bring On The Code! Now that you have Step One (Troubleshooting) mastered, you are ready to dive in. Let’s get programming.